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FAQs
How much time will you take for the migration?
Depending on the compatibility of software in the source and destination servers, and depending on the availability of automated tools, the time taken for the migration can vary. We will do an initial feasibility study on the server, and present you a time estimate, before starting the work.
Will you help with setting up the destination server with required software?
Yes, we can, but it is not covered under this plan, and is covered under Server Administration Services.
Will you perform third party DNS switching?
This plan by default supports the standard DNS setting of cPanel servers (which is to store DNS locally). External DNS is not included because it may present unforeseen issues. For a small additional fee, we will take care of DNS records in an external server as well.
Do you take care of Domain Registrar changes?
Domain registrar changes may pose difficulties that are not common in standard migrations. It is not included in this default migration plan, but we can definitely take care of it for a small additional fee.
Is there any thing specific I should do regarding the migration?
Yes, we would recommend you be prepared with the following:
- Present a schedule to your customers on when their accounts will be migrated. (We will give you this).
- Notify in advance your customers what feature compatibility issues they can expect and how to work around that. (We will help you with preparing that).
- Keep us informed about any trends in customer queries based on the previous batches of completed migration. This will allow us to further customize the software and procedure used for migration.
How do you ensure security of my confidential information?
Dont Worry server login details are completely secure, through strict privilege management policies.
Do you fix errors when using the migration tool?
Migration tool can fail due to connection errors, disk space issues, permission errors and more. This plan supports all migration-related issues in cPanel servers with the default settings. However, migration failures caused by custom changes such as hardcoded PHP path, or customized service settings are not supported under this plan. We can, however, take care of that you with a custom quote.
Will you setup backups in the new server?
Yes, we can setup backup and test it for proper functioning in the new server. This is not included in the default migration package, but we can build a custom quote for you.